The Client
A leading global communications solutions provider with a presence in 17 countries across South Asia and Africa. Serving over half a billion customers, the organization is one of the world’s top three mobile service providers, offering a vast digital portfolio from 5G wireless to DTH and enterprise cloud services.
The Challenge
The organization needed to replace its legacy NDS platform to overcome deep-seated architectural limitations:
- Fragmented Customer Data: Information was scattered across numerous siloed systems, preventing a unified view of the consumer across different Lines of Business (LOBs).
- Performance Bottlenecks: Legacy infrastructure could not support the high-concurrency demands required for real-time customer interactions and service delivery.
- Limited Scalability: The existing platform struggled to keep pace with the massive growth in subscriber data and the demand for instant access to customer profiles.
- Lack of Data Consistency: The absence of a single “Golden Source” led to data discrepancies across internal applications, impacting customer service and marketing accuracy.
The Impact
- [100,000] Transactions per second (TPS) supported by the centralized repository.
- [99.99%] System availability and real-time data accuracy maintained for mission-critical operations.
- [Only 1] Application-level Severity-1 ticket recorded in over 3 years of application history.
The Solution
Hoonartek engineered a centralized, single repository to serve as the enterprise-wide “Golden Copy” for all mobility and non-mobility consumers. The solution was built with a vertically and horizontally scalable framework, ensuring it could grow alongside the client’s subscriber base.
The platform features open interfaces for seamless front-end integration and is fully compliant with data lineage standards, facilitating advanced data stewardship. To ensure 24/7 reliability, the system was implemented with automated High Availability (HA) and Disaster Recovery (DR) capabilities, supported by a state-of-the-art observability dashboard for real-time monitoring.
Key Benefits
- Unified Consumer View: Established a single repository across the enterprise, providing a consistent experience for all internal applications and customer touchpoints.
- Massive Throughput: Accelerated transaction capacity to 1 Lakh TPS, enabling the platform to handle extreme concurrent loads without performance lag.
- Architectural Maturity: Demonstrated extreme robustness with a near-perfect stability record (only one Sev-1 since February 2018).
- Future-Ready Scalability: The framework architecture allows for seamless horizontal and vertical scaling to accommodate future subscriber growth.
- Operational Confidence: Automated HA/DR and a 24/7 support model ensure that this mission-critical system remains online for millions of users at all times.
