The Client
One of the world’s largest stock exchanges, this organization processes billions of daily transaction records, managing petabyte-scale data assets that underpin the financial markets of an entire nation. The exchange relies on a Greenplum Data Warehouse to drive critical regulatory reporting, Market Information Systems (MIS), and performance analytics — infrastructure where even minor disruptions carry significant market-wide consequences.
The Challenge
The exchange faced a series of compounding operational hurdles that threatened the reliability and timeliness of its financial reporting infrastructure:
- Escalating Operational Expenditure: Manual processes, frequent pipeline failures, and reactive intervention cycles drove operational costs beyond sustainable levels.
- SLA & OLA Breaches: Batch ETL jobs repeatedly failed or missed critical delivery windows, leaving business users and regulators without timely data.
- Severe System Slowdowns: Querying datasets of 14 billion or more rows per table caused widespread performance degradation, triggering job failures during peak reporting periods.
- Manual Reporting Complexity: Analysts depended on ad hoc SQL queries for data aggregation, resulting in long lead times and inconsistent outputs for MIS reports.
The Impact
- 60% Reduction in Operational Expenditure (OpEx).
- ~85% Faster data loading from 6+ hours to under 45 minutes.
- 5x Improvement in concurrent query performance.
The Solution
Hoonartek began with a comprehensive assessment of the exchange’s Greenplum environment, establishing a 24×7 Integrated Command Center staffed by a dedicated 30-person managed services team. The solution was built on a hardened ITIL-compliant framework, with all incident, change, and problem management workflows automated through ServiceNow.
Automated hygiene cycles (daily, weekly, and monthly) were deployed across the 3.1 Petabyte database to maintain long-term stability and prevent the accumulation of performance debt. The reporting layer was overhauled by publishing standardized metadata and upskilling end users, enabling the platform to process 14 billion-plus records per table without degradation. License utilization was also rationalized, aligning licensed capacity with actual business demand to eliminate unnecessary infrastructure spend.
Key Benefits
- Operational Rigor: Automated hygiene cycles ensure the stability of the platform across all time horizons, reducing unplanned incidents and maintenance overhead.
- License Optimization: Aligned licensed capacity with real-world business demand, directly eliminating unnecessary cost.
- Improved Decision Support: Streamlined SAP Business Objects reporting with ready-to-use metadata, enabling faster and more consistent MIS outputs.
- Seamless Scalability: The managed services framework now governs over 3,135 TB of data, maintaining performance benchmarks as volumes continue to grow.
- Performance Excellence: Eliminated processing bottlenecks across regulatory analytics and executive reporting, ensuring the exchange meets its most demanding delivery windows.