The Client
A leading Indian private sector bank delivering retail, corporate, and digital banking services with strong focus on innovation and customer experience.
The Challenge
- Data fragmented across 120+ systems causing slow, stale insights
- 1.5 petabytes of high-risk PII data lacking proper governance
- Manual controls and weak data quality eroding compliance (DPDP/PII) confidence and slowing regulatory reporting
- Reduced trust in data due to quality issues and inconsistent definitions
The Impact
- Achieved 98% faster insights – from 30 hours to less than 45 minutes – across 1,200+ dashboards and reports
- Customer 360 resulted in 7% uplift in cross-sell and upsell
- Instilled higher confidence in data through governed data and consistent definitions
- Strengthened compliance posture through automated governance and audit capabilities
- Reduced operational costs while completing transformation in 15 months
- Achieved 50% faster data-driven credit assessments
The Solution
- Designed and built a new Enterprise Data Platform using a modern Lakehouse design, for faster access and decision making
- Connected 120+ data systems – finance, marketing, risk, digital and external data sources – to ensure data completeness and accuracy
- Standardized data layers with medallion architecture (Bronze – Silver – Gold) aligned to raw, cleansed and business-ready datasets
- Implemented comprehensive governance, lineage tracking, and automated monitoring controls
- Established secure datamarts with DevOps pipelines, higher data quality and PII protection aligned to DPDP
- Created a unified Customer 360 view by integrating data from digital channels, transactions and CRM systems